Customer Service
Sales Terms and Conditions
- First Order must be prepaid
- Letter of Credit may be required from international customers.
- Credit Account may be established after receipt and analysis of credit references. Please call for details.
- Standard Credit Terms are 30 days from invoice date.
- Prices are ex-works T&M, Harrisburg, PA or ex-works manufacturing location when shipped direct from the plant. We currently ship product from the US, Germany, Italy, Mexico and China.
- We accept payment by Credit Card, check, Money Order and ACH. For Credit Card payments a 3% flat fee will be added to the price.
- International payments are to be made by wire transfer. Customer is responsible for paying the Bank wire fees on his end.
SHIPPING POLICY
For US Customers
Goods are normally shipped using US Priority Mail
We also ship using customer UPS or FED EX accounts
Con-way Freight is the preferred trucking company for orders over 150 Lbs. We ship collect to Consignee
For International Customers
Customer may indicate a Freight Forwarder of its preference to be used for a shipment. In this case we will work with the chosen company to coordinate all aspects of the international shipping process. Alternatively, T&M may indicate a freight forwarding company with a proven record of good services with whom we already work. It is a customer choice. In either case we will coordinate the shipping and keep customer advised.
WARRANTY and LIMITATION OF LIABILITY
T&M Electronics Inc. (seller) warrants products of its distribution to be free of defects in workmanship or materials for a period of one year from date of invoice, and any parts proving defective will be replaced, but does not assume any liability for consequential damage, delays or claims for labor or expense incurred, including but not limited to, loss of profit, loss of use, loss of data, promotional or manufacturing expenses, overhead expenses, personal injury, injury to reputation or loss of customers. Most items sold by T&M Electronics Inc. are covered by the manufacturers’ warranties. T&M Electronics Inc. expressly limits it’s liabilities to the applicable manufacturer’s warranty. Liability in all circumstances is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability.
The above warranty and the above obligation to repair or replace are complete and exclusive. If it is necessary to return any products under this warranty, Buyer agrees not to make any deduction on account thereof from remittances or current accounts while claims are in progress of disposition. Any expense incurred without Seller’s consent for repairs or replacement will not be allowed.
PRODUCT RETURNS
Authorization must be granted prior to the return of any material. Upon notification of suspected defects, T&M Electronics Inc. may, at their discretion, require samples for evaluation before a return is authorized. A Return of Material Authorization ( RMA ) number is required to be applied to the returned shipment to allow acceptance at our plant. The returned items must be in the original packing, in original condition. The exclusive remedy for any product we determine to be defective in workmanship or materials will be repair, replacement or refund of the purchase price. International customers please contact us for specific instructions.
ORDER CANCELLATION
Orders for parts and materials that are specific to a customer specification are non-cancellable unless notice of cancellation is given within 48 hours of the Order. This is especially valid for all the Electrica product line of start relays and overload protectors.
INVENTORY MANAGEMENT SOLUTIONS
T&M Electronics Inc. will hold inventory at it’s location(s) for on time shipping to customer. The amount and range of parts kept in inventory will be established by mutual agreement to meet customer requirements and revised on a Quarterly basis according to forecast. Customer understands that all the parts kept in inventory for customer were produced in accordance to customer specifications and cannot be sold to or used by any other customer or customers. Customer agrees to receive and pay for all the parts remaining in inventory at the time the program is terminated. Due to tax considerations, the agreement must be terminated by December 31st of each calendar year and subsequently renewed for the following year.
